Delivery
Orders will be processed within two working days of cleared payment being received.
UK Delivery
Orders under 1kg |
£3.20 | Royal Mail 1st Class | 1-2 working days |
Orders up to 2kg |
£5.95 | Royal Mail 1st Class | 1-2 working days |
Orders up to 1 kg |
£3.20 | Courier (Hermes) | 3-5 working days |
Orders 1-2kg |
£4.50 | Courier (Hermes) | 3-5 working days |
- Free delivery for orders over £100
European Delivery
| Orders under 1kg | £7.85 | Royal Mail | 3-5working days |
| Orders over 1kg | £13.95 | Courier | 5-7 working days |
- Free delivery for orders over €200
Returns
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After receiving your order you have 14 days to return any damaged, unwanted or faulty products.
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Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
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All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
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Omega Alpha Equine Limited will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
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If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
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Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.
As a consumer, you are protected under UK Law, upon making a purchase you are entering into a contract with Omega Alpha Equine Limited.
Comments and Complaints Procedure
Please contact us if you have any comments or complaints by contacting our Customer Services team here or by calling 01725 510867 (+44 01725 510867 from overseas).
We will always endeavour to resolve any dispute as swiftly as possible.